Frequently asked questions

No. After you book, you get access on your phone. Unlock the item at the location and go — pickup and return are self-service.

Yes. You can reschedule or cancel from your account. Changes are free up to 24 hours before pickup.

Report it in chat or from your booking. Wear and tear is on us. Accidental damage is covered if you added a waiver.

Find a location near you

Collect in Melbourne or Sydney.